Privacy Policy

Last Updated: October 13, 2025

This Privacy Policy describes how swoop and swooper ("we," "us," or "our") collects, uses, and shares your personal information when you use our waste management services and website.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, billing address, and payment information
• Service Address: Property address where services are performed, including gate codes, access instructions, and pet information
• Communication: Messages, feedback, and support requests

Information We Collect Automatically

• Usage Data: Service dates, times, and locations
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: GPS coordinates and geolocation data when you use our services
• Photos: Images of completed service for verification purposes

How We Use Your Information

We use your information to:

• Provide and manage waste management services
• Process payments and send billing notifications
• Communicate service updates and appointment reminders
• Improve our services and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security

Information Sharing

We may share your information with:

• Service Providers: Independent contractors who perform services on our behalf
• Payment Processors: Third-party payment processors to handle transactions
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Account information is typically retained for 3-7 years after account closure for record-keeping purposes.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected, disclosed, or sold, and the right to opt-out of the sale of personal information (though we do not sell personal information).

EEA, UK, and Swiss Residents

Under GDPR, you have rights including access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with a supervisory authority.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: