Terms of Service

These Terms of Service (“Terms”) are a legally binding agreement between you and WireUSmart LLC, a Florida limited liability company doing business as Swoop (“Swoop,” “we,” “us,” or “our”). Swooper is the name of our driver app, not a separate company. By using the Swoop app, website, enterprise portal, or the trash can take-out and return service arranged through them, you agree to these Terms. Please read them carefully.

United States Service Only

Our services are offered only to residents of the United States. If you are located outside the United States, please do not use our apps, website, or services.

Consent to Electronic Communications (E-SIGN)

By accepting these Terms, you consent to receive these Terms, our Privacy Policy, account notices, billing statements, service notifications, and any other agreements or disclosures electronically — by email, in-app, or on this website. You may request paper copies of any agreement by emailing support@swoopit.io and may withdraw your consent to electronic communications by closing your account.

Roles and Responsibilities

These Terms are the customer agreement. They apply to Consumer customers and Enterprise customers. They are not the contract under which Swoopers perform work — that is the separate Driver Services Agreement. Our Privacy Policy and Community Guidelines apply to everyone on the platform. If these Terms and the Driver Services Agreement conflict on how work is performed, the Driver Services Agreement controls for contractors.

In the rest of these Terms, “we,” “us,” and “our” mean WireUSmart LLC d/b/a Swoop — the company that operates the platform — not the person on the driveway.

Swoop (WireUSmart LLC)

Swoop:

• Operates the Swoop customer app, the Swooper driver app, this website, and the enterprise portal
• Lets you request trash can take-out and return visits, matches a request to an available independent contractor, bills you, and pays that contractor separately
• Provides customer support, cancellation and refund handling as described in these Terms, and photo verification of completed visits

Swoop does not:

• Employ Swoopers, or control the manner, means, methods, vehicle, route, or hours a Swooper uses to complete an accepted visit
• Collect or haul garbage. Local waste collection is performed by your city or private hauler. Swoop arranges for cans to be moved to and from the curb
• Insure your property, your cans, or a Swooper’s vehicle. Swoopers maintain their own insurance. You remain responsible for your own homeowner’s or renter’s coverage. Any insurance Swoop maintains is for Swoop’s own protection and does not make you or a Swooper an insured or a third-party beneficiary

Swoopers (independent contractors)

• A “Swooper” is an independent contractor who chooses to accept a visit through the Swooper app and then performs the physical take-out and/or return of cans
• Swoopers provide their own vehicle, phone, driver’s license, and insurance
• They are not employees, agents, or joint venturers of Swoop, and they are not your employees or the employees of any guest or tenant at the property
• You must not supervise, direct, or control how they do the work, or treat them as household or property staff. You must not hire, pay, or arrange for a Swooper you met through Swoop to perform trash can take-out, return, or similar can services except through Swoop

Consumer customers

• You book for a property you live in or control for your own household, through the Swoop app or website
• You contract with Swoop, not with a named Swooper. You pay Swoop. You do not tip
• You grant property access and a reasonably safe environment as described below
• Household members, guests, and others on the property during a visit are your responsibility

Enterprise customers

• You use the enterprise portal (portal.swoopit.io) or otherwise book for properties you manage, list, or operate — including property managers, hosts, short-term rental (“STR”) and vacation-rental operators, landlords, HOAs, and businesses
• You are Swoop’s customer of record for every address you enroll. A guest, tenant, or occupant at that address is not a Swoop customer and is not a party to these Terms unless they create their own Swoop account
• People you invite to the portal (assistants, cleaners, other team members) act for your organization. Your organization is bound
• You remain the payor and the access-grantor even when a guest or tenant is the one living at the property, and even if they complain to an HOA, a listing platform, or the police
• You have the additional notice and access duties in “Additional Responsibilities of Enterprise Customers” below

“You” means the individual who accepts these Terms and, if you are acting for an organization, that organization. Customer responsibilities apply to Consumer and Enterprise customers alike unless a section says it applies only to Enterprise customers.

Our Services

Swoop arranges trash can take-out and return visits at the property you enroll. A Swooper performs the physical work. We currently arrange three types of visit:

1. Take Out & Return Service

• A Swooper takes your trash cans to the curb on collection day
• A Swooper returns your cans to their original location after collection
• Available for residential and commercial properties

2. Take Out Service

• A Swooper takes your trash cans to the curb on collection day
• You return your cans to their original location after collection

3. Return Service

• You place your cans at the curb
• A Swooper returns your cans to their original location after collection

Empty Cans

If a Swooper arrives for a Take Out or Take Out & Return visit and determines that every trash can and recycling can at the property is completely empty, the Swooper will not take the cans to the curb. The Swooper will take a verification photograph of the empty cans, leave them in place, and close the visit.

For Take Out & Return, that verification completes the entire visit. The return leg is cancelled because there is nothing at the curb to return. You will be notified in the app that the cans were empty and that no pickup or return was needed.

An empty-can closeout is a completed visit, not a cancellation and not a skipped visit. You remain responsible for the price of that visit, and on a Monthly Plan it counts as that visit. This path is not used for Return Only service, and it is not used if any can contains waste — in that case the Swooper performs take-out as usual.

You authorize Swoop and Swoopers to treat the verification photograph as proof that the cans were empty.

Throughout these Terms, “the service,” “our services,” or a “visit” means whichever of these options you have selected, arranged by Swoop and performed by a Swooper. Your obligations and Swoop’s responsibilities apply to each variant in the same way unless a section says otherwise.

User Representations and Warranties

By using our services, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into this agreement
• You have the authority to bind yourself (and any entity on whose behalf you are acting) to these Terms
• You own each service property or have authorization from the owner, landlord, HOA, or other party whose approval is required to request services and to grant the property access described below
• If you are an Enterprise customer, you are authorized to enroll each property in your account and to accept these Terms for that property
• All information you provide to us is accurate, current, and complete
• You will comply with all applicable local, state, and federal laws regarding waste disposal
• You have the right to grant access to the property for service performance

Grant of Property Access

By scheduling service at a property, you grant Swoop and its independent contractor service providers a limited, revocable permission to enter only those outdoor areas of the property reasonably necessary to locate, move, and return the trash and recycling cans specified in your instructions. That grant includes walking paths, driveways, side yards, gates, and any outdoor area you designate in the app or portal.

It does not include entry into a home. It does not include entry into a garage, shed, or other enclosed structure unless you have clearly authorized that in writing in the app or portal (for example, cans stored in a garage). It does not include neighboring properties or restricted areas you have not designated.

You represent that you have the legal right to grant this access — as owner, occupant, authorized agent, property manager, host, or listing operator. For rental, HOA, condo, and short-term rental properties, you confirm you have any owner, landlord, HOA, or building approval required for a third-party service provider to access the property on collection day.

You may revoke access by canceling service under these Terms. Revocation does not undo access already used to perform a scheduled visit.

Customer Responsibilities — Safe Environment for Service Providers

Service providers work on the property you enroll, often before sunrise and after dark. You are solely responsible for providing a reasonably safe environment for them to complete the service. These duties apply to Consumer and Enterprise customers, at every enrolled property, before each scheduled visit.

Safe access

• Maintain a clear, unobstructed path to and from the can storage and return locations — free of vehicles, debris, construction materials, low-hanging obstacles, ice, standing water, and similar hazards
• Provide working outdoor lighting for early-morning and evening service where the path is not otherwise reasonably visible
• Keep gates, locks, and access points in working condition, or provide current working codes
• Remove or cover signage that would reasonably cause a service provider to believe they are not allowed on the property during the scheduled window (including “No Trespassing” or “Beware of Dog” signs that conflict with authorized service)
• Disclose known hazards — aggressive animals, broken gates or steps, unstable ground, construction, or anything else that would reasonably affect a person walking the property

Access information

• You must keep gate codes, lockbox codes, smart-lock credentials, parking instructions, can locations, and return locations current in the Swoop app or enterprise portal
• Update them immediately when they change, and tell us about temporary restrictions (events, construction, extra vehicles) in time for the next visit
• You are responsible for the accuracy of everything you enter. We and our service providers are entitled to rely on it

Pets

• CRITICAL: You must secure all pets indoors or in a separate enclosed area that service providers cannot reach during service windows
• You must disclose dogs and other animals on the property
• Aggressive or unsecured pets may result in the visit being cancelled without completion
• We and our service providers reserve the right to refuse service if pets pose a safety risk

Cans and placement

• Cans must be in good working condition with functioning wheels
• Cans must not exceed weight limits set by your waste hauler
• You must clearly designate the original can location and the return location
• Cans must be accessible and not blocked by vehicles, furniture, or other obstacles
• Store cans outdoors unless you have clearly authorized enclosed storage (for example, a garage) in the app or portal. Swoopers will not enter a home

Occupants, guests, and other people on the property

If anyone else will be at the property during a service window — household members, guests, tenants, contractors, or cleaners — you are responsible for making sure they do not interfere with service, do not confront or report service providers as trespassers, and keep pets secured and paths clear. You are responsible for their conduct as if it were your own.

If the property is not ready

If a service provider reasonably believes the property is unsafe, inaccessible, or that entering would put them at risk — including unsecured or aggressive animals, incorrect codes, blocked paths, conflicting signage, or a suspected emergency — they may refuse or cancel the visit without completing service. Visits that cannot be completed for reasons on your side are not credited or refunded, as described in “Skipped Visits” and “Cancellation and Refunds.”

Additional Responsibilities of Enterprise Customers

If you are an Enterprise customer, every duty above applies at each property you enroll. In addition:

You must tell occupants and STR guests that a third party will service the property

It is your responsibility — not Swoop’s — to inform occupants, tenants, and short-term rental guests that trash-day can service is performed by an independent third-party service provider who will enter the property on collection day to take cans to the curb and/or return them.

For short-term and vacation rentals, you must give that notice before check-in, in a form the guest will actually see — for example the listing, house manual, check-in instructions, and/or a posted notice at the property. The notice should state, in substance, that:

• A third-party waste-can service (Swoop) will access the property on local collection day(s)
• Cans may be moved to the curb and returned to the designated spot
• Pets must be secured and paths kept clear during service windows
• Anyone they may see on the property for that purpose is authorized to be there

You must not leave it to the guest to guess why a stranger is on the property. Failure to give this notice does not limit your obligations under these Terms, and it is not a reason for a refund or credit if a visit is refused or incomplete because a guest, tenant, or occupant interfered, locked a gate, left pets unsecured, or treated the service provider as a trespasser.

Guest and tenant conduct

• You are responsible for guest, tenant, and occupant conduct at enrolled properties, including unsecured pets, blocked cans, locked gates, confrontations, false trespass or theft reports, and HOA or building complaints arising from scheduled service
• You must provide working property access that does not depend on a guest being awake, present, or willing to let someone in (for example a lockbox, lockbox code, or smart-lock credential), unless you have arranged otherwise with us in writing

Keep each property current

You must keep access details, collection days, and occupancy status current for each property in the portal. A code rotation, lock change, listing turnover, or guest swap is not an excuse for a failed visit unless you updated the portal in time for that visit.

Acceptable Use Policy

You agree NOT to use our services for the following prohibited purposes:

• Hazardous Materials: No hazardous, toxic, radioactive, or biohazardous materials
• Prohibited Items: No items prohibited by your waste hauler, local ordinances, or applicable law
• Weight Violations: Cans must not exceed manufacturer or hauler weight limits
• Illegal Waste: No illegal materials or items obtained through illegal activity
• Medical Waste: No medical waste, sharps, or pharmaceutical materials (unless properly disposed per applicable regulations)
• Fraudulent Claims: No false or fraudulent service claims, damage claims, or misrepresentations

Violation of this Acceptable Use Policy may result in immediate termination of service without refund and may expose you to liability for any resulting damages.

Assumption of Risk

By using our services, you acknowledge and accept the following:

• There are inherent risks associated with third-party access to your property
• You are responsible for identifying and addressing hazards on your property that could affect service personnel
• Normal wear and tear to cans during service (including minor scratches, scuffs, or weathering) is not considered damage
• Service timing depends on factors outside our control, including waste hauler schedules and traffic conditions
• Ordinary rain does not excuse performance. Severe weather and unsafe conditions may delay a visit outside typical service dates and times, as described in “Severe Weather and Unsafe Conditions”

Photo and Media Authorization

You authorize Swoop and its service providers to:

• Take photographs of completed services for verification and quality assurance purposes
• Use photographs in dispute resolution proceedings
• Use anonymized or de-identified photographs for marketing, training, or promotional purposes (you may opt-out of marketing use by contacting us at support@swoopit.io)

Service verification photos are retained according to our Privacy Policy.

Scheduling and Service

• Services are scheduled based on your local waste collection schedule
• Take-out is typically attempted before local collection; return is typically attempted after collection. Those are targets, not promises. We do not guarantee that a visit will occur at any particular time, or at all, on a scheduled service day
• We will make reasonable efforts to accommodate schedule changes
• Holiday schedules may affect service timing
• We will notify you of any service delays or issues when practicable
• Severe weather and unsafe conditions may delay, skip, or move a visit outside typical service dates and times, as described in “Severe Weather and Unsafe Conditions”

Severe Weather and Unsafe Conditions

We still perform visits in ordinary rain and in typical seasonal heat, humidity, and similar routine conditions. Those are not an excuse for delay.

A Severe Weather Event means any of the following affecting the service area, the route to the property, or the property itself:

• A National Weather Service Warning (including tornado, severe thunderstorm, flash flood, flood, winter storm, ice storm, blizzard, high wind, or extreme wind)
• A National Weather Service Hurricane Watch, Hurricane Warning, Tropical Storm Watch, Tropical Storm Warning, Storm Surge Watch, or Storm Surge Warning, or a named tropical cyclone affecting the area
• A government evacuation, curfew, or shelter-in-place order
• Flooding, standing water, ice, downed power lines or trees, debris, or road closures that make travel to or work at the property unsafe
• Lightning or thunder at or near the property
• A National Weather Service Excessive Heat Warning, Extreme Cold Warning, or Wind Chill Warning

If a Severe Weather Event occurs, or if Swoop or a Swooper reasonably determines that performing the visit would be unsafe, Swoop and the Swooper may delay, skip, or reschedule the visit — including after a Swooper has already accepted it. Delayed service may be completed later the same day, the next day, or on a later date, weather dependent, and may fall outside our typical service dates and times. A delayed take-out or return may not coincide with your hauler’s original collection.

We will use reasonable efforts to notify you (app, email, or SMS) when practicable. Failure to give notice does not waive this section.

A visit delayed, completed on a later date, skipped, or cancelled under this section is not a breach of these Terms. It is not credited or refunded, including on a Monthly Plan and including one-time and recurring pickups. If your hauler also cancels collection that day, we follow the hauler’s schedule as described in “Scheduling and Service.” We will resume typical timing as soon as we reasonably determine it is safe.

SMS and Text Message Terms

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS/text messages from Swoop regarding your service. You understand and agree that:

• Message Types: You may receive service reminders, appointment confirmations, service completion notifications, and account alerts. We do not currently send promotional or marketing text messages; if we offer them in the future, they will require your separate opt-in and will never be a condition of purchase.
• Message Frequency: Message frequency varies based on your service schedule; typically 2-8 messages per month
• Carrier Charges: Message and data rates may apply. Check with your wireless carrier for details
• Opt-Out: Reply STOP to any message to unsubscribe from SMS communications. You will receive a confirmation message
• Help: Reply HELP for assistance or contact support@swoopit.io
• Consent Not Required: Consent to receive text messages is not a condition of purchasing services. You may opt-out at any time

Carriers supported: AT&T, Verizon, T-Mobile, Sprint, and most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Pricing and Payment

There are three ways to pay for service: a one-time service (pay per pickup), a recurring service (per pickup at a 20% discount), and a Monthly Plan (a flat, automatically renewing monthly membership described in the “Subscription Plans and Auto-Renewal” section below). This section covers one-time and recurring per-pickup service. The price for each pickup is shown in the Swoop app or enterprise portal at the time you schedule it; that displayed price is the price you pay for that pickup.

• Recurring discount: Recurring service is offered at a 20% discount compared to one-time pricing for the same service type.
• Payment timing: Payment is charged per scheduled pickup, on or around the date of service.
• Accepted methods: Major credit cards and ACH transfers, processed by Stripe.
• Price changes: List prices may change at any time, for any reason. A change does not affect pickups already scheduled at a confirmed price — the price shown in the app or portal at the time you schedule is the price you pay for that pickup. Changes to Monthly Plan prices for plans you have already enrolled in are governed by the “Price Changes” subsection under “Subscription Plans and Auto-Renewal.”
• Late or failed payments: If a payment fails, we may retry it and may suspend service until the balance is resolved.

Subscription Plans and Auto-Renewal

PLEASE READ THIS SECTION CAREFULLY. In addition to one-time and recurring per-service pricing, we offer Monthly Plans — a flat monthly membership that renews automatically. Each property you enroll is a separate Monthly Plan with its own monthly charge. Recycling is included. Current Monthly Plans, as of the date of these Terms, are:

• Weekly: $45 per month for take-out & return service approximately once per week at a single service address.
• Twice-weekly: $65 per month for take-out & return service approximately twice per week at a single service address.

The price, cadence, and first-charge details shown to you in the Swoop app or enterprise portal at enrollment are the terms of the plan you are buying. List prices are subject to change at any time, for any reason, as described in “Price Changes” below.

Automatic Renewal

Your Monthly Plan automatically renews and your payment method is charged the then-current price of the plan you enrolled in (currently $45 per month for Weekly or $65 per month for Twice-weekly) every month until you cancel. You authorize us and our payment processor (Stripe) to charge your payment method on file for each monthly period until you cancel. We bill in advance for each monthly period. If you start a plan partway through a month, we charge the monthly price that day and set your monthly billing date to that day; we do not pro-rate.

Before we charge you, we present the automatic-renewal terms on their own — the price, the billing frequency, and that the plan renews until you cancel — and you must give your affirmative consent to those auto-renewal terms, separately from your acceptance of these Terms, in order to enroll. We keep a record of that consent.

Free Trials

Some plans may include a free trial. A free trial is not guaranteed and is not available to everyone. When a free trial is offered to you, its details — how long it lasts, the date of your first charge, and the amount — are shown to you at signup before you confirm, and you agree to them there.

• Eligibility is limited. A free trial is available no more than once per customer and once per service address, and only when your account, your address, and your payment method qualify. If you, your address, or your payment method have already used a free trial, your plan begins as a paid plan with no trial. We may decline, limit, change, or end free-trial offers at any time.
• Your trial becomes a paid plan automatically. When a free trial ends, your plan automatically continues as a paid monthly plan at the price shown at signup and renews each month, and we charge your payment method on file — unless you cancel before the first-charge date shown to you at signup.
• We’ll remind you. We send a reminder before your free trial ends, so you have time to cancel if you don’t want to continue.
• Cancel anytime. You can cancel in the app or enterprise portal under Manage Subscription, the same way you signed up. If you cancel during a free trial, you won’t be charged for the plan.

How to Cancel

You can cancel your Monthly Plan online, at any time and at will, the same way you signed up — in the Swoop app or enterprise portal under Manage Subscription — without any retention steps, phone calls, or other measures that obstruct or delay cancellation. You may also email support@swoopit.io. To avoid the next charge, cancel before the upcoming billing date (or, during a free trial, before the first-charge date shown at signup).

What Happens When You Cancel

When you cancel, your plan stays active through the end of the current paid month and you keep the visits already scheduled in that month. You will not be charged again. Monthly Plan fees are non-refundable and are not pro-rated for partial months. You can reactivate a cancelled plan before it ends with no interruption.

Skipped Visits

A visit you skip, or that cannot be completed for reasons on your side (for example, no access, unsecured pets, blocked cans, or a guest or occupant who interferes), is not credited or refunded. A visit delayed, completed on a later date, skipped, or cancelled because of a Severe Weather Event or other unsafe conditions is also not credited or refunded.

Price Changes

We may change our prices at any time, for any reason — including list prices for one-time service, recurring per-pickup service, and Monthly Plans. New enrollments and newly scheduled pickups are charged the price shown in the app or portal at the time you confirm.

If we change the monthly price of a Monthly Plan you have already enrolled in, we will notify you by email before the new price applies to a future billing cycle. The new price applies only to future cycles. You may cancel before it takes effect, under “How to Cancel” above.

Failed Payments

If a monthly charge fails, we may retry the charge and may pause or cancel your plan until payment succeeds.

Relationship to One-Time and Recurring Service

Monthly Plans are separate from one-time (“Solo”) and recurring per-service pricing. Promotional codes and referral credits do not apply to Monthly Plans.

No Tipping

Swoopers are paid through the platform. We do not accept tips, ever. Do not offer cash or off-app payment to a Swooper. The price you see in the app or portal is the full cost of the visit.

Cancellation and Refunds

Customer Cancellation

You can cancel any individual scheduled pickup, or pause/cancel a recurring schedule entirely, in the Swoop app (Profile → Schedule) or by emailing support@swoopit.io. Cancellation cutoffs vary by service type so we can responsibly plan driver routes:

• Take Out & Return: cancel by 10:00 PM local time the night before the scheduled service.
• Take Out: cancel by 10:00 PM local time the night before the scheduled service.
• Return: cancel by 1:00 PM local time on the day of service.

Pickups canceled before the cutoff are not charged. Pickups not canceled before the cutoff are charged at the price shown when you scheduled them, even if you no longer need the service that day. For a recurring schedule, canceling the schedule itself stops all future pickups; the per-pickup cutoff above applies to the next already-scheduled pickup.

Cancelling a Monthly Plan works differently and is governed by the “Subscription Plans and Auto-Renewal” section above: your plan continues through the end of the current paid month, and monthly plan fees are non-refundable and not pro-rated.

Service Cancellation by Us

We may cancel, suspend, delay, or reschedule service if:

• Payment is not received
• Access to property is unsafe or unavailable
• Pets pose a safety risk
• You violate these Terms
• A Severe Weather Event or other unsafe conditions apply, as described in “Severe Weather and Unsafe Conditions”
• We determine service cannot be safely or legally provided

Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability
• Implied warranties of fitness for a particular purpose
• Implied warranties of non-infringement
• Any warranty that services will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy or reliability of any information obtained through our services

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Limitation of Liability

• Our liability is limited to the greater of $100 or the amount you paid for three months of service
• WireUSmart LLC is not liable for damage to cans not caused by WireUSmart LLC’s own gross negligence or willful misconduct. A Swooper’s acts or omissions are not “ours” for this purpose
• We are not responsible for missed collections by your waste hauler
• We are not liable for indirect, incidental, special, punitive, or consequential damages
• We are not liable for lost profits, lost data, or business interruption
• You must report any damage within 48 hours of service via email to support@swoopit.io or through our website contact form

Property Damage and Claims

If you believe our service caused damage to your property, here is how claims work:

• Report promptly: Report suspected damage within 48 hours of the service by emailing support@swoopit.io or using our website contact form, and include photos and a description.
• We investigate: We will review the report, including service verification photos and other available information.
• Resolution: If we determine the damage was caused by a Swooper performing an authorized visit, we may arrange to repair or replace the damaged item as a platform customer-service policy, subject to the limits in the “Limitation of Liability” section above. Doing so does not make the Swooper our employee or your employee.
• Exclusions: Normal wear and tear (including minor scratches, scuffs, or weathering) is not considered damage, and pre-existing damage is not covered.
• Independent contractors: Service providers are independent contractors who are required by their agreement with Swoop to maintain their own insurance, as described in the “Independent Contractor Relationship” section below and in our Driver Services Agreement. Swoop does not guarantee that a Swooper’s insurer will accept or pay any claim.

Indemnification

You agree to indemnify, defend, and hold harmless WireUSmart LLC (d/b/a Swoop) and its officers, directors, members, managers, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Third-party claims arising from conditions on your property (including but not limited to injuries, accidents, or property damage)
• Pet-related injuries or incidents involving our service providers
• Inaccurate access instructions, gate codes, or property information you provide
• Claims arising from hazardous materials or prohibited items in your cans
• Your violation of local waste disposal laws or hauler requirements
• Any misrepresentation regarding your ownership of or authority over the service property
• Claims by third parties (including but not limited to neighbors, HOAs, property owners, occupants, tenants, or guests) arising from your use of our services
• Your failure to notify occupants, tenants, or short-term rental guests that a third-party service provider would access the property
• Claims, complaints, or reports by guests, tenants, occupants, neighbors, HOAs, listing platforms, or others — including trespass, theft, or similar accusations — arising from service providers performing authorized service

Independent Contractor Relationship

You hire Swoop to arrange the visit. A Swooper performs the physical work. That Swooper is an independent contractor under a separate Driver Services Agreement with WireUSmart LLC — not an employee, agent, or joint venturer of Swoop, and not your employee, agent, or household staff.

• Swoop does not control the manner, method, means, vehicle, route, or hours a Swooper uses to complete an accepted visit
• You must not direct, supervise, or control how a Swooper does the work, or require uniforms, specific tools, or off-app contact
• You must not recruit a Swooper you met through Swoop to perform trash can take-out or return off the platform. A Swooper must not solicit or accept that work from you off the platform. Other companies, other apps, and other kinds of work are not restricted
• Swoop may condition a Swooper’s access to the platform on a lawful background check, including criminal-history and driving-record checks, with the Swooper’s separate consent. Swoop does not guarantee that any particular check has been completed before a given visit, and a check does not make a Swooper Swoop’s employee or agent
• Swoopers maintain their own insurance as required by their agreement with Swoop. Swoop does not provide automobile, workers’ compensation, or property insurance for you or for a Swooper. Any insurance Swoop maintains is for Swoop’s own protection. It does not make you or a Swooper an insured, does not guarantee that a Swooper’s policy will respond, and creates no third-party beneficiary rights
• Swoop is not liable for a Swooper’s acts or omissions except to the extent caused by Swoop’s gross negligence or willful misconduct

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, including hurricanes, floods, earthquakes, tornadoes, or severe weather
• Pandemics, epidemics, or public health emergencies
• Government orders, regulations, or restrictions
• Acts of war, terrorism, civil unrest, or armed conflict
• Labor disputes, strikes, or work stoppages (not involving our employees)
• Utility or infrastructure failures (power outages, telecommunications failures)
• Supply chain disruptions
• Waste hauler service disruptions or schedule changes
• Road closures or access restrictions

In the event of a force majeure, we will make reasonable efforts to resume services as soon as practicable and will provide notice to affected customers. This section is in addition to, and does not limit, “Severe Weather and Unsafe Conditions.”

Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@swoopit.io and attempt to resolve the dispute informally for at least 30 days.

Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and WireUSmart LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the services (collectively, “Disputes”) will be resolved exclusively through final and binding arbitration rather than in court, except that:

• You may assert claims in small claims court if your claims qualify and remain in small claims court
• Either party may seek injunctive or other equitable relief in court to prevent infringement of intellectual property rights

Arbitration Rules and Forum: Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The AAA Rules are available at www.adr.org. Arbitration may be conducted in person, through document submission, by telephone, or online. The arbitrator may award the same damages and relief as a court.

Arbitration Location: The arbitration shall take place in Miami-Dade County, Florida, unless the parties agree otherwise or the AAA Rules provide for a different location.

Arbitration Fees: Payment of filing, administration, and arbitrator fees will be governed by the AAA’s Consumer Arbitration Rules. If the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose, the parties agree that the arbitrator may reallocate fees in accordance with AAA rules.

Opt-Out Right: You may opt out of this arbitration agreement by sending written notice to support@swoopit.io within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement.

Class Action Waiver

YOU AND WIREUSMART LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

Intellectual Property

All content, trademarks, service marks, logos, and intellectual property related to Swoop and Swooper are owned by WireUSmart LLC. You may not use our branding without written permission.

DMCA Copyright Notices

We respect copyright. If you believe content available through our services infringes your copyright, please send a written notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to dmca@swoopit.io. Your notice must include:

• A physical or electronic signature of the owner (or a person authorized to act on the owner’s behalf) of the copyrighted work
• Identification of the copyrighted work claimed to be infringed
• Identification of the material that is claimed to be infringing, with enough detail for us to locate it
• Your contact information (address, phone number, email)
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf

We may remove or disable access to material claimed to be infringing and may terminate the accounts of repeat infringers in appropriate circumstances.

Accessibility

We aim to make swoopit.io and our apps usable by everyone, with a target of conformance to Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you encounter an accessibility barrier or need an alternative way to access content, please contact support@swoopit.io and include the page or feature affected. We will work with you to provide the information or service you need.

Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through our website at least 30 days before the changes take effect. Continued use of our services after changes constitutes acceptance of the new Terms. If you do not agree to the revised Terms, you must discontinue using our services.

Your State-Specific Rights

We offer services in multiple U.S. states, and the laws of your home state may give you rights that cannot be waived by agreement. Nothing in these Terms waives any consumer-protection, auto-renewal, cancellation, or other right under the law of the state where you live that cannot be waived. Where a term in these Terms conflicts with such a non-waivable protection, that protection controls for you. Residents of some states have specific subscription cancellation and auto-renewal rights, and you may exercise any such rights regardless of anything else in these Terms.

Governing Law and Venue

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. For any claims not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida. The Florida Arbitration Code (Chapter 682, Florida Statutes) shall govern arbitration proceedings to the extent not inconsistent with the Federal Arbitration Act. This choice of law does not override any non-waivable rights of your home state described in “Your State-Specific Rights” above.

Notices

All legal notices to Swoop must be sent to:

WireUSmart LLC

Attn: Legal Department

12300 Waterstone Cir

Palm Beach Gardens, FL 33412

Email: legal@swoopit.io

Notices to you will be sent to the email address associated with your account and are effective upon sending. It is your responsibility to keep your contact information current.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and WireUSmart LLC regarding the services and supersede all prior agreements, understandings, representations, and warranties, whether oral or written.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliate, subsidiary, or successor in interest without restriction.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future. Any waiver must be in writing and signed by an authorized representative of WireUSmart LLC.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions will continue in full force and effect.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Contact Us

If you have questions about these Terms, please contact us:

WireUSmart LLC d/b/a Swoop

12300 Waterstone Cir, Palm Beach Gardens, FL 33412

Email: support@swoopit.io

Changelog

• September 21, 2026: Documented empty-can closeout (verify photo completes Take Out and Take Out & Return when every trash and recycling can is empty; still a paid visit). Added Severe Weather and Unsafe Conditions: ordinary rain is still serviced; severe weather or unsafe conditions may delay a visit to later the same day, the next day, or a later date outside typical windows, with no refund or credit.
• September 20, 2026: Aligned service wording to trash can take-out and return throughout these Terms.
• August 25, 2026: Clarified that any insurance Swoop maintains is for Swoop’s own protection only and creates no coverage or third-party beneficiary rights for customers or Swoopers; replaced a statement that Swoopers “undergo background screening” with language that Swoop may condition access on a lawful check and does not guarantee a check before a given visit; clarified that “gross negligence” means WireUSmart LLC’s own conduct, not a Swooper’s; and aligned property access so garage or other enclosed storage is allowed only when the customer authorizes it in the app or portal, and homes are never entered.
• August 24, 2026: Named WireUSmart LLC d/b/a Swoop as the contracting party; added a Roles and Responsibilities section (Swoop, Swoopers, Consumer customers, Enterprise customers); rewrote service descriptions so Swoop arranges visits and Swoopers perform them; distinguished Consumer and Enterprise customers; expanded property-access, safe-environment, pet, and occupant duties; added Enterprise obligations to notify short-term rental guests and other occupants that a third-party Swooper will access the property on collection day; added a Weekly Monthly Plan at $45/month (once-weekly take-out & return) alongside the existing $65 twice-weekly plan; and clarified that list prices may change at any time, with email notice before a new price applies to an already-enrolled Monthly Plan; and stated that customers and Swoopers who met through Swoop may not take trash can take-out or return off the platform.
• June 26, 2026: Corrected the Monthly Plan price to $65; added an explicit affirmative-consent-to-auto-renewal requirement and clarified that cancellation is available online, at will, without obstruction; removed the discontinued plan pause/resume option and a stated card-decline fee; added our physical mailing address and dedicated legal/DMCA contacts; and clarified that we do not currently send marketing text messages.
• June 9, 2026: Added a Subscription Plans and Auto-Renewal section for Monthly Plans (automatic-renewal disclosure, conditional free trials, cancellation, pause/resume, price changes, and failed payments); added Property Damage and Claims and Your State-Specific Rights sections; referenced the separate Driver Services Agreement; and updated Pricing to describe one-time, recurring, and Monthly Plan options.
• May 10, 2026: Added US-only and E-SIGN clauses; reconciled service offering to three types (Take Out & Return, Take Out, Return); replaced subscription-based payment language with one-time / recurring service and the 20% recurring discount; added per-service-type cancellation cutoffs (10 PM night-before for Take Out and Take Out & Return; 1 PM day-of for Return); added no-tipping clause; added DMCA notice and Accessibility section.
• January 24, 2026: Initial publication.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.