Account and app troubleshooting

Most app hiccups clear up with a couple of quick checks.

Can’t log in

Use the same method you signed up with. If you use an email and password, you can reset it from the login screen or here.

Not seeing services or location problems

• Make sure the Swooper app has location permission enabled.
• Check that you have a working data connection.
• Close and reopen the app, and confirm you’re running the latest version.

Photo or upload won’t go through

A weak connection is the usual cause — move to better signal and retry. The photo is saved in the app, so you won’t lose it.

Still stuck? Open Support in the Swooper app or email us with your name and what’s happening.