Refunds and tipping

Do I tip?

No. Swoop is a zero-tip service — tips aren’t expected or accepted. Our Swoopers are paid fairly, so the price you see is all you pay.

Refunds

If a service wasn’t completed or there was a problem, we’ll make it right. The fastest way is to open Support in the app and report the issue, or email us with your service date and what happened. We review every report and issue a refund or redo the service where appropriate.

For help documenting an issue, see my service wasn’t completed.