My service wasn't completed

If a service was missed or something doesn’t look right, we’ll fix it.

First, check the app

• Look for the photo proof on the service — it confirms what was done and when.
• Check the status of the service in case it’s still in progress.
• Make sure your gate code or access note is current, in case your Swooper couldn’t reach the cans.

Report it

If it still isn’t right, report it the same day if you can:

1. Open Support in the app and tap Report an issue, or email us.
2. Include the property, the service date, and what happened (a photo helps).

We review every report and will redo the service or issue a refund where appropriate.